FREQUENTLY ASKED QUESTIONS
Q:Do you offer Australian Made Products or import them from overseas?
Tip Top Blinds is a Melbourne based company which has been in operation for over 60 years. All our products are made in our state of the art manufacturing facility in Clayton (Victoria).
Q:Do you work after hours and on weekends?
We endeavor to facilitate our customers as best as we can, therefore we do work after hours and on Sundays by appointment or requests.
Q:What type of payment methods do you have?
Payments can be made via Cash/ Cheque/Credit Cards (Visa or Mastercard) and direct debit. It can be made in person, by mail or over the phone.
Q:Do you bring samples and give professional advice on décor, style and colours as well?
Yes. Our expert team carry a full range of samples to give you advice about size, type, color and fabric type as well for your choice of blinds.
Q:Do you offer a free measure and quote for the blinds?
Our qualified design consultants will visit your home/office at your convenience and offer you a free in home or in office, measure and quote.
Q:Do I have to pay any advance before my order gets processed, if yes then what percentage it is?
Since all our blinds are fully customized, we take 40% deposit to confirm the order.
Q:Do you offer quotes on windows of a constructed house or can you use house plans to give a quote?
We do both. Since we work with many construction companies therefore we have expertise in helping you with the house plans. Feel free to bring them with you to our showroom or email us the house plans at email@example.com with your requirements and we will provide you with a detailed quote.
Q:Are your blinds child safe?
All our blinds are as per Australian legal standards& strictly adhere to Corded Internal Window Coverings Safety Standard 2014. Our products are manufactured with child safety in mind and offer innovative solutions for it. Our motorization options are a great solution to child safety measures in the home as they are free from lose hanging cords/chains. We have the latest affordable technology in motorization.
Q:Are your blinds environment friendly and help save energy?
Our products are manufactured with sustainability in mind as most of our products are environmentally safe and help you save your energy costs both in summer and winter.
Q:How do I find about your promotions and specials?
Please visit our promotion page on our website which has complete information on our promotions. We also post our promotions on our Facebook, Twitter and Instagram sites so why don’t you like or follow us through these medians!
Q:If there is any change in mind later, can I change or cancel my order?
Since all the Blinds will be customized as per your choice hence, an order can be changed/cancelled within 24 hours of confirmation.
Q:Do you have a display center where we can actually view the Blinds before we decide to buy?
Yes. Most of our products are displayed in our showroom in Clayton (Victoria) and our experienced team would be happy to offer you help and advice.
Q:How long you take to make and install?
Timelines vary depending on the type of blinds and the fabric selected. For the most part, we are able to have your blinds installed within 3-4 weeks from the receipt of deposit.
Our design consultants will be able to advise you more accurately, when quoting your job. If your order is urgent, we can generally accommodate, so please let us know what your requirements are.
Q:Do you take the old blinds away?
Yes we can remove your old blinds for a minimal fee. Alternatively we can leave them for you to dispose of. Regardless, we ensure that we leave the place neat and tidy.
Q:What warranty do you provide on blinds?
We provide you 2 years warranty on parts and workmanship and most of our fabrics have a 5 years manufacturer warranty.
Q:Do you advise on cleaning of blinds?
All our blinds come with concise cleaning and care instructions and if you have any issue/question, please contact our friendly team & they will be happy to help you in all aspects of cleaning the blinds.
Q:Do you offer blinds on hard to reach & odd shaped windows?
Yes we do offer you solutions on all the complex jobs like hard to reach & odd shaped windows. We have implemented many complex projects in a number of commercial & domestic settings. Please visit our Video & Image Gallery Page, which showcases some of our complex projects we have handled.
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